Call Us: (800) 214-4064

Email: Sales@CannaCare-CBD.com

Store Policies

STORE POLICIES

 

WEBSITE DISCLAIMER: This website contains general information about diet, health and nutrition. The information is not advice, and should not be treated as such. The general information on this website is provided “as is” without any representations or warranties, express or implied. CannaCare™ CBD (Vitality Brand, LLC) makes no representations or warranties in relation to the medical information on this website. You must not rely on the information on this website as an alternative to medical advice from your doctor or other professional healthcare provider. If you have any specific questions about any medical matter you should consult your doctor or other professional healthcare provider. If you think you may be suffering from any medical condition you should seek immediate medical attention. You should never delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of information on this website.

ORDERING PROCEDURE: At this time, in order to comply with all federal and banking policies and procedures, all orders must be processed over the phone. If you would like to place an order, please call us directly at 800-214-4064.

SHIPPING: We generally ship all items within 1 business day from the time we receive an order. If there is a company wife delay, or if an item is back ordered it will be clearly stated on our website. We ship through the United States Postal Service (USPS). All packages can be tracked through their website at www.usps.com.

All Orders will be shipped via priority mail with tracking. Orders over $100 will be shipped with a signature requirement, unless otherwise specified.  Overnight shipping is available upon request. We can add or remove a signature requirement to packages upon request.

INTERNATIONAL SHIPPING: We do ship globally. However, we can’t keep up to date on every country’s laws regarding CBD. Make sure to check your country’s legal status of cannabidiol (CBD) before ordering with us. We are not liable for knowing the legal status of CBD in every country. It is your responsibility to know your country’s laws before ordering with us.

LOST PACKAGES: If a package gets lost in transit (very rare, though it does happen) we will absolutely re-ship the order. If the tracking information however says the package was ‘delivered,’ then this means USPS successfully delivered the package to the given address and our job has been effectively accomplished. If it says delivered, yet it’s lost anyway, we ask that you check with housemates or family to see if they received the package without telling the intended customer. This scenario happens fairly often. Wind storms can also cause the package to roll over into a bush or off a front porch. USPS will not mark an order as delivered if it hasn’t been, so please look carefully. We do not refund or re-ship items that USPS tracking says were successfully delivered.

PACKAGE SENT TO WRONG ADDRESS: If a package is sent to the wrong address, and the order was placed online by a customer, than the customer is responsible for the cost of re-shipping the item. We will re-ship the order once the original package has returned to us. So please, when ordering, make sure your shipping address is 100% accurate, as making any mistake could significantly delay the delivery.

When placing an order over the phone, we will read back your shipping address (and other ordering information) and double check that it is 100% correct every time.

RETURNS: We accept returns and offer a full refund on unopened items only, as long as the order meets two conditions.

1. Only a client’s first order is eligible for returns;
2. If returning CBD oil, only 1 ounce (100mg CBD) bottles and less are eligible for returns.

For example, if a 1 oz bottle (300mg CBD) is purchased, or if it’s a person’s 3rd order, the items won’t be eligible for a return, as our hemp derived CBD oil is a perishable food that can’t be resold.

All returned items must be received by us within 14 days, and the customer will receive a 100% refund for all unopened bottles. Customers are responsible for the shipping cost of sending the items back to our store.

PRIVACY POLICY: This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

On our site we collect the following:
Name
Email address
Mailing address
Phone number
Credit card information

Information is collected from you when you:
Place an order
Fill out a form
Registering

The information collected from you is used in the following ways:
To personalize user’s experience.
To improve the website.
To improve customer service.
To administer contests, promotions, or a survey or other site feature.
To process transactions.
To send periodic emails.

How do we protect visitor information?
We use vulnerability scanning and/or scanning to PCI standards.
We use an SSL certificate.

We implement security measures when a user:
places an order.
enters, submits, or accesses their information.
We use a payment gateway provider.

Do we use ‘cookies’?
We do not use cookies for tracking purposes

Third Party Disclosure
We do not sell, trade, or otherwise transfer Personally Identifiable Information.

Third party links
We do not include or offer third party products or services on our website.

Google
We have not enable Google Adwords on our site but we may do so on the future.

Online Privacy Protection Act
According to OPPA we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’, and can be easily be found on the page specified above.
Users will be notified of any privacy policy changes:
•On our Privacy Policy Page.
Users are able to change their personal information:
•By emailing us.
•By calling us.
• By logging in to their account.

How does our site handle do not track signals?
We honor them and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third party behavioral tracking?
We do not allow third party tracking.

COPPA (Children Online Privacy Protection Act)
We do not specifically market to children under 13.

Fair Information Practices
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email
• Within 1 business day
We will notify the users via in site notification
• Within 1 business day
We agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act
We collect your email address:
To send information, respond to inquiries, and/or other requests or questions.
To process orders and to send information and updates pertaining to orders.
• We may also send you additional information related to your product and/or service.
To market to our mailing list or continue to send emails to your clients after the original transaction has occurred.

To be accordance with CANSPAM we agree to the following:
We will NOT use false, or misleading subjects or email addresses.
We will identify the message as an advertisement in some reasonable way.
We will include the physical address of our business or site headquarters.
We will monitor third party email marketing services for compliance, if one is used.
We will honor opt-out/unsubscribe requests quickly.
We will give an ‘opt-out’ or ‘unsubscribe’ option.

If at any time you would like to unsubscribe from receiving future emails, you can
• Email us at Sales@CannaCare-CBD.com and we will promptly remove you from ALL correspondence.

PROMOTIONS AND COUPON CODES: Multiple coupon codes can not be used simultaneously. When buying wholesale quantities through the website for special tiered discounts, no coupon code can be used.

STORE TERMS AND CONDITIONS CAN BE FOUND HERE: http://CannaCare-CBD.com/termsandconditions